Overview
Sales Manager Jobs in Qatar at Ali Bin Ali
As an Assistant Concierge Manager, your role is to execute the Service Promise to our Guests through the proper training provided and the Brand’s Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
Responsibilities:
Overlook the daily operations of the whole Concierge department.
Coach, lead, guide, and direct the efforts of the team of Concierge Agents.
Approve and adjust schedules as required based on business volume forecasts.
Provide feedback, seize training and coaching opportunities with colleagues.
Support training initiatives and provide a training role as required.
Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city and can provide accurate information to guests.
Act as an ambassador of the hotel and provide assistance to a variety of requests.
Maintain a network of service providers for the efficient conduct of coordinating guest requirements.
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc., which may be handed over to guests.
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care, and any other services which are not available at the hotel.
Respond to queries positively.
Follow through all endorsements at the concierge and ensure completion.
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved, or stored efficiently.
Be transparent and responsible on matters involving finances.
Maintain absolute integrity and trustworthiness in the team.
Adhere to the established financial guidelines and control all costs.
Manage the daily documentation/recording of bills, particularly filing of receipts.
Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
Monitor responsible use of all available systems and equipment in the hotel.
Promote and follow a safe work environment.
Promote and lead a service-driven, results-drivenwork environment.
Follow departmental SOPs (Standard Operating Procedures), including all safety policies.
Promote all hotel services, offers, and facilities and their operating hours.
Other duties as assigned.
Qualifications:
Passion for guest service.
Excellent written and verbal communication, interpersonal, and leadership skills.
Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Fluency in English; secondary language preferred.
Member of Les Cles D’Or is preferred.
Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
Must have the ability to handle a multitude of tasks and guest requests.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Ability to work cohesively with fellow colleagues as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Remote Work: Employment Type:
Key Skills:
Restaurant Experience, Fashion Retail, Hospitality Experience, Assistant Manager Experience, Basic Math, Management Experience, Math, Business Management, Leadership Experience, Supervising Experience, Restaurant Management, Retail Management.
Title: Sales Manager
Company: Ali Bin Ali
Location: Qatar
Category: Hospitality / Hotel / Catering
