Overview
Sales and Service Officer ( Qatari Nationals Jobs in Doha, Qatar at Mena Jobs
Position: Sales and Service Officer ( Qatari Nationals Only)
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:
- Achieve individual Wealth & Personal Banking performance metrics
- Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone.
- Effective use of tools and information to drive customer service delivery and RBWM performance
- Execute on customer contact strategies in line with Group operating models and strategy set by regional Management team
- Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept date
- Ensure all customer needs are met and sales opportunities are maximised
- Work on leads provided through customer life cycle management and tactical campaign and follow up on diarized leads
- Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales
- Assist in Sales Floor Management periodically and on a need base counter and teller positions with support on cash and cheque transactions
Requirements
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- An understanding of HSBC’s Credit Policy and Lending Guidelines
- A broad knowledge of financial planning and defining customer
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
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Title: Sales and Service Officer ( Qatari Nationals
Company: Mena Jobs
Location: Doha, Qatar
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