Overview
Sales and Operations Executive Jobs in Dubai at KZ Carrier Rent A Car LLC
We are seeking a motivated and customer-focused Sales and Customer Service Executive to join our dynamic car rental team in Dubai. The ideal candidate will play a pivotal role in driving revenue growth while ensuring exceptional customer satisfaction. This dual-role position requires a proactive individual with excellent sales acumen and strong interpersonal skills to address customer concerns effectively.
Key Responsibilities
Sales Responsibilities:
Identify and develop new business opportunities to increase company revenue.
Build and maintain relationships with corporate clients, travel agencies, and walk-in customers.
Meet and exceed monthly and annual sales targets.
Prepare sales reports and forecasts to provide insights to management.
Customer Service Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and what’s app.
Address and resolve customer complaints or concerns with a positive attitude.
Ensure smooth customer onboarding, from bookings to vehicle pick-up and return.
Provide guidance on rental policies, insurance, and additional services.
Collaborate with internal teams to ensure customer satisfaction at every touchpoint.
Handle disputes efficiently, ensuring a win-win resolution whenever possible.
Conduct market research to stay updated on competitors and industry trends.
Operations:
Responsible for Car selling & Buying process
Vehicle Maintenance Management
Build relationships with car rental companies and bring outsource revenue
Check the cars for any damages and scratches
Manage the Drivers
Qualifications and Skills:
Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.
Experience: Minimum 2-3 years of proven experience in sales in CAR RENTAL INDUSTRY
Strong communication and negotiation skills.
Ability to work under pressure and meet deadlines.
Proficiency in English is mandatory; knowledge of Arabic or other languages is a plus.
Familiarity with CRM tools.
Valid UAE driver’s license is an advantage.
Job Types: Full-time, Permanent
Pay: AED3,500.00 – AED4,500.00 per month
Title: Sales and Operations Executive
Company: KZ Carrier Rent A Car LLC
Location: Dubai
