Overview
S Laundry – Performance Coordinator Jobs in Lusail, Qatar at Snoonu
Title: S Laundry – Performance Coordinator
Company: Snoonu
Location: Lusail, Qatar
🚀 Welcome to Your Next Adventure!
The Performance Coordinator will lead the development of high-performing operational standards for Snoonu Laundry. This role is responsible for building quality systems, managing vendor performance, improving operational efficiency, and ensuring every order is delivered with consistency, reliability, and excellence while preparing the business for large-scale growth.
🛠 What You’ll Get Your Hands On
- Define and document quality standards for every service type : wash & fold, dry clean, press, specialty
- Build end-to-end SOPs: item intake, cleaning process, QC inspection, packaging, and handover
- Vendor audits : regular on-site visits, scoring, and structured feedback to partner facilities
- Damage and complaint management : root cause analysis, resolution process, and prevention systems
- Turnaround time standards : set the SLAs, track adherence, and fix the gaps
- Item tracking and custody : building accountability across the full journey from customer to vendor and back
- Onboarding new vendors : qualification criteria, induction process, and performance ramp
- Readiness for B2B scale : ensure processes and quality can support high-volume corporate or hotel accounts
- Customer quality loop — working with performance team to turn complaints into operational improvements
- Build the ops team and capability needed to sustain quality as the business grows
🧙♂️ The Magic You Bring
- 3–8 years in laundry, housekeeping, facilities, soft-services operations or in 4/ 5 stars hotel.
- Has set and enforced quality standards in a service environment — not just followed them
- Experience writing or implementing SOPs and operational playbooks
- Has managed vendor, supplier, or outsourcing relationships with a quality accountability lens
- Detail-oriented with a genuine intolerance for inconsistency
- Can work hands-on in the early stage ,this role builds before it manages
✨ Bonus Points If You Have
- Direct experience managing a hotel or commercial laundry operation
- Background in linen management, dry cleaning, or garment care at a professional level
- Experience working in or with an on-demand or logistics platform
- Qatar or GCC experience — local vendor and customer context is valuable
- Arabic-speaking
- Has prepared an operation for a B2B or institutional client contract
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!