Overview
RWAML- Spa Attendant Jobs in Tabuk, Saudi Arabia at Rosewood Hotel Group
OVERVIEW/BASIC FUNCTION
The Wellness Attendant serves as a vital link between the guest and Asaya Spa, overseeing guest needs throughout their visit and delivering attentive, personalized service that ensures comfort, privacy, and continuity. This role is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation across all Asaya Spa and wellness areas, while supporting Wellness Therapist and Concierges, Movement Coaches, and Visiting/Resident Practitioner’s in daily operations.
With a critical eye for detail and a thorough understanding of all Asaya Spa facilities, equipment, and services, the Wellness Attendant ensures that every guest experience reflects Rosewood culture of gracious hospitality and Asaya commitment to intuitive, elevated wellbeing.
KEY RESPONSIBILITIES Guest Care & Service Excellence
- Provide courteous, professional, efficient, and flexible service at all times, maintaining a calm and racious demeanor regardless of workload.
- Welcome guests warmly and escort them to Treatment and Consultation Rooms, Hammam, Lounges, Fitness Areas, Movement/Yoga Pavilions, Social House, Asaya Lounge and Changing Facilities, ensuring comfort, discretion, and privacy.
- Anticipate guest needs and respond promptly to all requests or enquiries, maintaining positive guest relations throughout the visit.
- Establish rapport with guests, supporting recognition and personalized service on future visits by assisting in collecting and updating guest preferences.
- Respond confidently to guest enquiries regarding all Asaya Spa facilities, services, fitness programs, and resort amenities.
- Provide facility orientation to first time guests, including correct attire, Asaya Spa etiquette, and treatment specific guidance.
Spa Cleanliness, Hygiene & Presentation
- Maintain exceptional levels of cleanliness, sanitation, and organization across all Asaya Spa, Fitness Areas (including locker rooms, showers, toilets, mirrors, floors, saunas, steam Rooms, Relaxation lounges), Public Areas, Consultations Rooms, Asaya Lounge, Corridors, Associates Room Dispensary, Changing Rooms, and all Asaya Spa back of the house.
- Inspect all Asaya Spa, Fitness Areas (including locker rooms, showers, toilets, mirrors, floors, saunas, steam rooms, relaxation lounges), Public Areas, Consultations Rooms, Asaya Lounge, Corridors, Associates Room Dispensary, Changing Rooms, and all Asaya Spa back of the house at the start, during, and end of each shift to ensure full compliance with established standards.
- Clean, sanitize, and disinfect all reusable Asaya Spa items and surfaces in accordance with Rosewood and local health authority requirements.
- Execute Asaya Spa standards in the setup of amenities, décor, and ambience across all guest?facing areas.
Operational & Team Support
- Support Wellness Therapists, Movement Coaches, Visiting/Resident Practitioners, Anchor Coaches, and Spa Management Team with guest flow, room readiness, and daily Asaya Spa operations.
- Assist guests in the Fitness Area with basic fitness related needs and orientation.
- Provide service support in the Asaya Lounge or lounge areas when required, including taking orders and serving Asaya Spa refreshments in line with Rosewood standards.
- Assist with collecting, unpacking, and organizing Asaya Spa deliveries.
- Perform opening and closing procedures, ensuring facilities are safe, stocked, and prepared for operation.
- Cover the Atelier or Wellness Concierge breaks when required.
Training & Professional Standards
- Assist with training and development of colleagues when required.
- Attend all mandatory training sessions, briefings, and meetings.
- Always uphold a polished professional image, reporting to work punctually, in correct uniform, and well groomed according to Rosewood AMAALA guidelines.
- Model and reinforce Rosewood AMAALA’s core values, service culture, and commitment to excellence.
Safety, Compliance, Emergency Procedures & Standards
- Adhere strictly to KSA regulations, health and safety standards, Fire Life Safety, and emergency procedures and Rosewood’s Forbes and LQA service benchmarks.
- In the event of a fire alarm or emergency, calmly notify the department and ensure…
Title: RWAML- Spa Attendant
Company: Rosewood Hotel Group
Location: Tabuk, Saudi Arabia
Category: