Overview
Royal Service Agent Jobs in Dubai, UAE at Accor
Company Description
We are far more than a worldwide leader. We are more than 240,000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Sofitel Dubai The Obelisk
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie, and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre.”
Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or work out in a fully-fledged fitness center. Business travelers have access to 1,589 square meters of meeting space including one state-of-the-art ballroom ideal for the most sought-after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The
Position
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
KEY ROLES & RESPONSIBILITIES
Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Sofitel Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abide by standards policies and procedures governing cases of emergency such as fire, bomb scare, and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel’s fire, life, and safety system
Adhere to OH&S policies and procedures
PERSONAL ATTRIBUTES
Written and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
Minimum 1 year relevant experience preferably in a four or five-star hotel
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Title: Royal Service Agent
Company: Accor
Location: Dubai, UAE
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk (Customer Service Rep, Bilingual)
