Overview
Room Service Sales Agent Jobs in Al Wakrah, Qatar at Minor International
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Responsibilities:
To maintain a clean and safe work environment.
To inform guests about all other hotel services and promotions upon request.
To maintain good working relationships with all fellow colleagues.
Keep an up-to-date knowledge of the menu, beverage list, and wine list.
Maintain telephone etiquette at all times.
Take guest orders accurately, honoring all special requests.
Process pre-ordered meals.
Upsell orders.
Give appropriate preparation and delivery times.
Enter guest orders in Micros POS.
Communicate all incoming orders to servers properly.
Keep track of all incoming and outgoing orders on floor sheets.
Maintain an accurate balance of your bank.
Close checks accordingly upon return of servers.
Do courtesy call backs.
Process amenities.
Handle guest inquiries and complaints.
Inform RC staff of guest check-outs.
Assist RC with checks.
Run shift end Micros reports.
Pay out tips and gratuities.
Drop cash payments.
Assist with tray and table setups if necessary.
Assist with side work if necessary.
Qualifications:
Excellent communication and organizational skills (Fluent in English).
Must be responsible & reliable.
Work well under pressure in a fast-paced environment.
Must be able to work well in a team environment.
Previous F&B experience an asset, but not required.
Previous Micros experience an asset, but not required (training provided).
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Title: Room Service Sales Agent
Company: Minor International
Location: Al Wakrah, Qatar
Category: Restaurant/Food Service (Server/Wait Staff)
