Overview
Room Attendant Jobs in Doha, Qatar at Wyndham Hotels & Resorts EMEA
Title: Room Attendant
Company: Wyndham Hotels & Resorts EMEA
Location: Doha, Qatar
Summary
The Room Attendant, reporting directly to the POSITION, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail.
Key Responsibilities
- Clean and tidy guest rooms, including changing bed linens, making beds, dusting, vacuuming, mopping, and cleaning bathrooms as per company and brand standards.
- Replenish guest amenities and supplies such as towels, toiletries, and drinking glasses.
- Remove trash, dirty linens, and room service items from guest rooms.
- Clean and disinfect sinks, toilets, showers, bathtubs, and bathroom floors.
- Restock bathroom supplies such as soap, shampoo, tissue, and towels.
- Respond to guest requests promptly and with courtesy, ensuring guest satisfaction.
- Report any lost and found items to the Housekeeping Supervisor or Front Desk immediately.
- Report any maintenance or repair issues such as broken furniture, fixtures, or lighting.
- Ensure housekeeping carts are stocked with supplies and linens at the beginning and end of each shift.
- Maintain proper storage and use of cleaning products, ensuring compliance with safety standards.
- Cleaning public areas of the hotel, including hallways, elevators, lobbies and other front and back of house areas.
- Follow hotel policies and procedures regarding health, safety, and cleanliness standards.
- Adhere to regulations and procedures for the use and storage of cleaning chemicals.
- Report all missing items from room (e.g. Irons/hair dryers, etc.) to the senior Housekeeping team.
- Handles items for ‘lost and found’ according to the hotel policies.
- Is responsible for following the SOPs.
- Ensures 100% compliance with all mandatory training
Experience, Certification & Education
- High school Certificate required.
- Two years’ experience in same job role.
- Ability to work independently and as part of a team.
- Good communication and customer service skills.