Overview
Rider Experience Senior Specialist Jobs in Riyadh, Saudi Arabia at HungerStation | هنقرستيشن
Title: Rider Experience Senior Specialist
Company: HungerStation | هنقرستيشن
Location: Riyadh, Saudi Arabia
Key Accountability Areas
Rider Experience
- Conduct thorough onboarding sessions for new riders, ensuring they understand company policies and app functionalities.
- Collaborate with cross-functional teams to address complex rider concerns.
- Ensure riders comply with company policies and standards.
- Generate insights to drive continuous improvement in rider experience.
- Implement measures to track and improve rider satisfaction, including Net Promoter Score (NPS) and churn rates.
Governance and Resilience
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote HS’s Values.
Qualifications/ Requirements
Knowledge and Experience
- 2 – 4 years of relevant experience.
- Excellent communication and interpersonal skills
- Ability to collaborate effectively with cross-functional teams.
Education and Certifications
- Bachelor’s degree in a relevant field is required.