Overview
Retention Specialist Jobs in Dubai, UAE at Pioneervision
Overview:
We are looking for an experienced Retention Agent with native-level English and a strong background in Forex client retention.
In this role, you will focus on keeping clients engaged, reducing churn, and maximizing long-term value through proactive communication, relationship management, and structured follow-ups—while staying fully aligned with compliance guidelines.
Key Responsibilities
Manage a portfolio of active clients and maintain strong relationships
Proactively contact clients to increase engagement and trading activity
Re-engage inactive or dormant clients through outbound calls
Guide clients on platform usage and onboarding (no financial advice)
⚡ Identify clients at risk of leaving and take action to retain them
♀️ Run retention campaigns and offer approved solutions to prevent churn
Track and achieve KPIs such as:
✅ Reactivation rate
✅ Client activity
✅ Deposit consistency
✅ Client satisfaction
Keep accurate records of all client interactions in the CRM
Work closely with internal teams (Compliance, KYC, Dealing, Support)
️ Escalate issues or complaints quickly and professionally
Title: Retention Specialist
Company: Pioneervision
Location: Dubai, UAE
