Overview
Retail Sales Supervisor Jobs in Dubai, United Arab Emirates at The Laundry Hub
Title: Retail Sales Supervisor
Company: The Laundry Hub
Location: Dubai, United Arab Emirates
The Retail Supervisor at The Laundry Hub is responsible for managing daily front-of-house operations, ensuring smooth customer service, supervising customer service staff, and supporting overall retail performance of the branch. The role ensures a high standard of service quality, operational efficiency, and customer satisfaction in line with company standards.
Salary Ranges from AED 5,000 to 7,000
Key Responsibilities:
1. Front Desk & Store Operations
- Supervise daily operations at the retail counter and reception
- Ensure smooth check-in and check-out of customer garments
- Oversee the opening and closing procedures of the outlet
- Maintain the cleanliness, order, and professional appearance of the store
2. Team Supervision
- Supervise customer service agents and front desk staff
- Assign daily tasks and monitor performance
- Train staff on customer handling, billing, and system usage
- Ensure team follows SOPs and company policies
3. Customer Service Management
- Ensure excellent customer experience at all touchpoints
- Handle customer complaints, delays, and service issues professionally
- Provide updates on order status and resolve escalations
- Build strong customer relationships to encourage repeat business
4. Sales & Revenue Support
- Promote services such as express laundry, premium care, and add-ons
- Support upselling and cross-selling initiatives
- Monitor daily sales and service targets
- Assist in achieving branch revenue goals
5. Order & Process Monitoring
- Track garment flow from collection to delivery
- Coordinate with the production/laundry team for timely delivery
- Ensure accuracy in tagging, billing, and order updates
- Reduce errors, delays, and customer complaints
6. Reporting & Administration
- Prepare daily operational and sales reports
- Monitor cash handling and reconciliation at the counter
- Report operational issues to management
- Ensure compliance with company procedures and standards
Requirements:
- 2–4 years of experience in retail, hospitality, or customer service (laundry/ Hospitality industry preferred)
- Strong communication and leadership skills
- Experience handling POS systems or CRM software
- Ability to manage a team in a fast-paced environment
- Problem-solving and customer handling skills
- High school diploma or equivalent (Bachelor’s preferred)