Overview
Restaurant Supervisor Jobs in Doha, Qatar at Kempinski Hotel
The Restaurant Supervisor oversees daily shift operations to ensure high-quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front-line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and service standards.
Shift Management & Customer Service
- Supervise front-of-house (FOH) staff during daily shifts, ensuring smooth dining room operations.
- Resolve customer complaints and service issues with speed and a positive attitude.
- Monitor service speed, food presentation, and table turnover to maintain high standards.
- Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.
Team Leadership & Training
- Assign daily side-work, stations, and shift duties to servers, hosts, and bussers.
- Train new hires on service protocols, menu items, and point-of-sale (POS) systems.
- Provide real-time feedback and coaching to team members during service.
- Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short-staffed.
Operations & Compliance
- Ensure full compliance with food safety, sanitation, and alcohol service regulations.
- Monitor inventory levels of front-of-house supplies and report shortages to the Restaurant Manager.
- Review employee timecards, manage shift cuts based on labor targets, and handle call-outs.
Skills
Experience:
1–3 years of experience in a high-volume restaurant environment (server, bartender, or team lead experience preferred).
Skills:
Strong communication, conflict resolution, and basic math skills for handling cash registers and drawer reconciliations. Technical:
Familiarity with restaurant POS systems and scheduling software. Physical:
Ability to stand and walk for long periods (8+ hours) and lift up to 30 lbs.
Certifications:
Local food handler and responsible alcohol service certifications (e.g., Serv Safe) are typically required.
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Title: Restaurant Supervisor
Company: Kempinski Hotel
Location: Doha, Qatar
Category: