Overview
Reservations Manager Jobs in Riyadh, Saudi Arabia at Mandarin Oriental Hotel Group
Position: Reservations Manager at Mandarin Oriental Hotel Group
Overview
Reservations Manager at Mandarin Oriental Hotel Group, located in Al Faisaliah Riyadh, Saudi Arabia. Full‑time on‑site role within the Commercial team, responsible for overseeing daily operations of the Reservations Department, ensuring exceptional service standards, accurate reservation management, and optimal revenue performance.
Responsibilities
- Lead, guide, and develop the reservations team while collaborating with Revenue Management, Sales & Marketing, Rooms Division, Spa & Wellness, Food & Beverage, and other departments to maximize occupancy, enhance guest satisfaction, and drive profitability.
- Maintain integrity of reservation systems and data; support forecasting and revenue‑optimization initiatives.
- Monitor market and business trends and contribute to the hotel’s commercial objectives.
- Support all policies & procedures relating to safe, sound, and sustainable practices at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy and handle personal content responsibly.
- Deliver a warm and genuine telephone experience for all callers and accurately communicate guest information to relevant departments.
- Tactfully handle guest complaints and comments related to the department.
- Assist in preparing daily no‑show and late cancellation, weekly and monthly reports.
Qualifications
- Demonstrated commitment to customer loyalty and the property’s brand standards.
- Excellent working relationships with all colleagues and a positive, values‑driven approach.
- Ability to train agents in upselling, cross‑selling, and ongoing skill development.
- Proficiency in maintaining the reservation system, keeping bookings, rates, and market codes up to date, and ensuring key accounts are accurately tracked.
- Strong understanding of policies and procedures and adherence by the team.
Benefits
- Competitive salary.
- Career development programmes.
- Health insurance.
- Participation in the MOstay programme with complimentary nights and attractive rates for you and your loved ones.
- Wellness programmes and retirement plans tailored to length of service and role.
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Title: Reservations Manager
Company: Mandarin Oriental Hotel Group
Location: Riyadh, Saudi Arabia
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