Overview
Reservations Executive Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Oia Properties
Title: Reservations Executive
Company: Oia Properties
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
We are seeking a detail-oriented and proactive Senior Reservations Executive to manage and optimize online property listings across major booking platforms. The ideal candidate will handle reservations through a Property Management System (PMS), coordinate directly with guests, and work closely with the operations team to ensure a smooth guest experience and maximize occupancy and revenue.
Key Responsibilities
· Manage and maintain property listings on online platforms such as Airbnb, Booking.com, and similar channels
· Create Listing on PMS & Online Platforms with detailed description and selling points
· Operate and update the Property Management System (PMS) for reservations, reporting, and availability like, RMS. Hostfuly, and Hostaway etc.
· Knowledge of Yearly price calendars as per season, events etc.
· Perform price optimization based on demand, seasonality, and market trends
· Coordinate directly with guests before, during, and after their stay to ensure excellent customer service
· Communicate guest details, special requests, and stay information to the operations
· Monitor and manage cancellations, extensions, modifications, and special requests
· Ensure listing accuracy, calendar synchronization, and compliance with company standards
· Generate basic performance and occupancy reports when required
Requirements
· Prior experience as a Reservations Specialist within the Holiday Homes sector is preferred.
· Hands-on experience with Airbnb, Booking.com, and PMS systems
· Strong communication and customer service skills
· Ability to multitask and manage multiple listings efficiently
· Knowledge of pricing strategies and revenue optimization is a plus
· Attention to detail and problem-solving skills
· Proficiency in English (additional languages are an advantage)
- Job Type: Full-time