Overview
Reservations and Royal Services Agent Jobs in Doha, Qatar at Raffles Hotels & Resorts
Company Description
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Job Description
Position Summary:
The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellentcommunication skillsand a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.
Key Responsibilities
Reservations Management:
Process and manage hotel room reservations efficiently and accurately.
Ensure all reservation details are correctly entered into the system.
Respond to guest inquiries regarding room availability, rates, and amenities.
Upsell hotel services and amenities to maximize revenue.
Guest Services:
Provide personalized assistance to guests before, during, and after their stay.
Handle special requests and VIP arrangements to ensure a memorableguest experience.
Address guest concerns and resolve issues promptly and professionally.
Coordinate with other departments to fulfillguest needsand requests.
Communication:
Maintain clear andeffective communicationwith guests via phone, email, and in-person interactions.
Provide information about hotel facilities, services, and local attractions.
Collaborate with the Front Office and other departments to ensure seamless guest experiences.
Administration:
Maintain accurate records of guest interactions and transactions.
Prepare reports on reservations, occupancy, and guest feedback.
Assist in the preparation of promotional materials and packages.
Qualifications
Previous experience in reservations, guest services, or a similar role in the hospitality industry.
Strong verbal and writtencommunication skills.
Excellent organizational andmultitaskingabilities.
Proficiency in hotel management software and Microsoft Office Suite.
Ability to workflexible hours, including weekends and holidays.
Fluency in English; additional languages are a plus.
Personal Attributes
High level ofprofessionalismand integrity.
Customer-focusedwith a warm and welcoming demeanor.
Strongproblem-solving skillsandattention to detail.
Ability to work independently and as part of a team.
Adaptabilityto afast-pacedanddynamic environment.
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Title: Reservations and Royal Services Agent
Company: Raffles Hotels & Resorts
Location: Doha, Qatar
Category: Customer Service/HelpDesk, Hospitality / Hotel / Catering
