Overview
Reservations Agent – Waldorf Astoria Lusail Jobs in Doha, Qatar at Hilton
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a
diverse
portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to
innovative
programs and benefits such as workplace
flexibility
,
career growth
and development, and our
Go Hilton Team Member Travel
discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a
diverse and inclusive
environment for all.
Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an
equal opportunity employer
and value
diversity
at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Work Locations
Waldorf Astoria Doha Lusail
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Call Center and Reservations #J-18808-Ljbffr
Title: Reservations Agent – Waldorf Astoria Lusail
Company: Hilton
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual), Sales (Bilingual)
