Overview
Reservations Agent Saray Luxury Collection Resort Jobs in Ajman, UAE at Adwaveinnovations
Position: Reservations Agent Saray a Luxury Collection Resort
Reservations Agent – Ajman Saray a Luxury Collection Resort Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
Follow
sales techniques
to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms,
employee discounts
, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine
appreciation
. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain
positive working
relationships with others;
support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with
quality assurance
expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent. Related
Work Experience:
No related work experience. Supervisory
Experience:
No supervisory experience. License or Certification: Â None. Marriott International is an
equal opportunity employer
. We believe in hiring a
diverse workforce
and sustaining an
inclusive
, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #J-18808-Ljbffr
Title: Reservations Agent Saray Luxury Collection Resort
Company: Adwaveinnovations
Location: Ajman, UAE
Category: Customer Service/HelpDesk (Front Desk/Receptionist, Customer Service Rep), Hospitality / Hotel / Catering (Front Desk/Receptionist)
