Overview
Reservations Agent (Arabic/Russian Speaker) Jobs in Dubai at Accor
Reservations Agent – Arabic/Russian Speaker
Department: Reservations
Reports To: Supervisor / Assistant Revenue Manager / Revenue & Reservations Manager
Location: Mercure Hotel Suites & Apartments, Dubai
Job Purpose
To efficiently manage guest reservations and enquiries, ensuring accurate booking information, excellent guest service, and maximization of room revenue in line with hotel standards and procedures.
Key Responsibilities
- Handle reservations, amendments, cancellations, and guest enquiries via telephone, email, and online channels.
- Provide accurate information regarding room types, rates, packages, availability, and hotel facilities.
- Ensure all reservations are entered accurately into the hotel’s PMS and relevant systems.
- Communicate professionally with guests, travel agents, companies, and online booking partners.
- Promote room upgrades, packages, and additional services where appropriate.
- Coordinate closely with Front Office, Sales, Revenue Management, and other departments to ensure smooth guest arrivals.
- Monitor and follow up on pending, guaranteed, and non-guaranteed reservations.
- Maintain accurate guest profiles and reservation records.
- Handle guest complaints and special requests promptly and professionally.
- Ensure compliance with hotel policies, brand standards, and reservation procedures.
- Prepare and maintain relevant reservation reports as required.
Requirements
- Previous experience in a hotel Reservations or Front Office role.
- Fluency in Arabic or Russian is required, with good English communication skills.
- Hands-on experience and strong working knowledge of OPERA PMS is mandatory.
- Strong knowledge of hotel reservation procedures and PMS systems.
- Excellent communication, customer service, and organizational skills.
- Good attention to detail and ability to work under pressure.
- Knowledge of Dubai’s hospitality market is an advantage.
- Flexibility to work shifts, including weekends and public holidays.
Key Competencies
Customer Focus | Communication | OPERA PMS Knowledge | Attention to Detail | Teamwork | Commercial Awareness | Problem Solving | Time Management
Pay: AED1,800.00 per month
Work Location: In person
Title: Reservations Agent (Arabic/Russian Speaker)
Company: Accor
Location: Dubai
