Overview
Reservations Agent Jobs in Doha, Qatar at IHG Hotels & Resorts
Our hotels bring people together. We’re searching for a Reservation Agent that directs advanced room reservation systems and coordinates group reservations procedures. Provides functional assistance and direction to Revenue, Sales & Front Office team as required.
A little taste of your day-to-day
Every day is different at IHG, but you’ll mostly be:
Handling individual, group, corporate, and any bookings that need to be attended and ensuring accurate entry into the system to avoid overbooking or under booking.
Ensuring the accuracy of billing in each booking in the system, regardless if it’s from OTA, website, or offline bookings from Sales Department.
Enhancing guest satisfaction by ensuring to meet the standards of the guests’ booking preferences and providing personalized service.
Assisting the Sales Department in any client site inspections or any support needed in terms of sales tasks.
Team coordination by working closely with the Front Office Team to ensure smooth operations by supporting in terms of covering schedules or any support needed.
Driving a great working environment for teams to thrive – connecting departments to create a sense of one team.
What We Need From You
Good communication and administrative skills
Ability to be self-motivated, organized, and demonstrate good teamwork
Fluency in English
Computer literacy (Microsoft applications)
Experience with Opera
Pro-active approach, and the ability to meet deadlines
What You Can Expect From Us
We give our people everything they need to succeed. From a
competitive salary
that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create
inclusive
teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and
make a difference
in a
collaborative environment
. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button.
Start your journey
with us today. #J-18808-Ljbffr
Title: Reservations Agent
Company: IHG Hotels & Resorts
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Customer Service Rep, Front Desk/Receptionist), Hospitality / Hotel / Catering (Front Desk/Receptionist)
