Overview
Reservation Manager Jobs in Abu Dhabi, UAE at 21c Museum Hotels
Company Description
Why work for Accor?
We are more than a global leader in hospitality. We embrace diversity and support your growth and learning every day, helping you find purpose in your work and explore limitless possibilities with Accor. Join us to write your story and shape the future of hospitality. Discover more at
Do what you love, care for the world, dare to challenge the status quo!
#BE LIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract, recruit, and promote diverse talent.
What’s in it for you:
Employee benefit card with discounts worldwide.
Learning programs via our Academies.
Opportunities for personal and professional growth within our properties and globally.
Participation in CSR activities like Planet 21.
Job Description
Oversee daily operations of the reservations department, ensuring efficiency.
Develop and maintain the department schedule to handle calls effectively, minimizing lost calls and maximizing bookings.
Supervise, train, and support reservations staff.
Handle complex guest inquiries and resolve issues to maximize satisfaction and revenue.
Ensure prompt and professional responses to guest requests and complaints.
Collaborate with other departments for seamless guest experiences.
Maintain relationships with guests, travel agents, and corporate clients.
Anticipate guest needs and personalize service.
Manage reservation changes, cancellations, and special requests efficiently.
Generate reports on reservation statistics, occupancy, and revenue.
Foster a positive team environment and conduct regular meetings.
Perform annual reviews and succession planning.
Monitor reservation and revenue systems for accuracy.
Develop action plans to meet KPIs and forecast demand accurately.
Analyze market trends and competitor pricing for strategic decisions.
Adjust room rates based on market conditions in collaboration with Revenue Management.
Ensure rate plans are correctly indexed and distributed across channels.
Utilize revenue management tools for forecasting and maximizing revenue.
Analyze data to identify opportunities and improvements.
Prepare for weekly Rev Max meetings and coordinate with departments.
Qualifications
Higher education in tourism or hotel management.
Proficiency in English.
Relevant experience, management experience preferred.
Knowledge of Microsoft Windows programs.
Excellent communication, interpersonal, and problem-solving skills.
Responsibility, reliability, and professionalism.
Ability to focus on guest needs, remain calm, and maintain etiquette.
Strong team player, independent, dynamic, eager to learn.
Good sales, presentation, organizational, and analytical skills.
Pre-opening experience is a plus.
Additional Information
Rixos Premium Saadiyat Island offers luxury in a unique resort setting on Saadiyat Island’s pristine beaches.
At Accor, we are Heartists—delivering heartfelt hospitality with engagement and enthusiasm.
Are you ready to bring your heart into everything you do? Join our team of Heartists and create meaningful guest experiences every day.
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Title: Reservation Manager
Company: 21c Museum Hotels
Location: Abu Dhabi, UAE
Category: Hospitality / Hotel / Catering (Event Manager / Planner)
