Overview
Reservation Manager Jobs in Jeddah, Saudi Arabia at RAFFLES
We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.
Responsibilities
Lead and supervise the reservations team, providing training, support, and guidance to ensure consistent, high-quality service
Develop and implement strategies to optimize occupancy rates and revenue generation
Collaborate with other departments to create and manage reservation policies and procedures
Analyze market trends and competitor activities to inform pricing and promotional strategies
Manage and maintain the property’s reservation system, ensuring accuracy and efficiency
Handle complex reservation inquiries and resolve customer issues promptly and professionally
Generate regular reports on occupancy, revenue, and other key performance indicators
Work closely with the sales and marketing teams to support promotional activities and special events
Ensure compliance with all relevant hospitality industry regulations and company policies
Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
Implement upselling techniques to maximize room revenue and enhance guest experiences
Conduct regular performance reviews and provide feedback to reservation team members
Stay updated on industry trends and technological advancements in reservation systems
Coordinate with the housekeeping department to ensure accurate room inventory management
Qualifications
Proven experience of 5+ years in a leadership role within hotel reservations or a similar hospitality setting
Bachelor’s degree in Hospitality Management, Tourism, or a related field;
Master’s degree preferred
Strong proficiency in reservation management systems (e.g., Opera, Amadeus) and revenue management principles
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
Outstanding communication and interpersonal skills, with the ability to lead and motivate a team
Demonstrated ability to manage multiple priorities in a fast-paced environment
Strong customer service orientation with a commitment to delivering exceptional guest experiences
Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
Fluency in English; additional language skills, especially Arabic, would be highly advantageous
Knowledge of local hospitality industry trends and cultural norms in Saudi Arabia
Positive attitude, attention to detail, and a strong drive for results
Flexibility to work varying shifts, including weekends and holidays, as required
Certified Revenue Management Executive (CRME) certification or willingness to obtain within the first year of employment
Experience with customer relationship management (CRM) software and marketing automation tools
Proven track record of implementing successful revenue optimization strategies
Strong financial acumen with the ability to create and manage budgets
Experience in cross-cultural communication and managing diverse teams
Familiarity with digital marketing techniques and their application in the hospitality industry
Additional Information
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Title: Reservation Manager
Company: RAFFLES
Location: Jeddah, Saudi Arabia
Category: Hospitality / Hotel / Catering (Hotel Management, Event Manager / Planner)
