Overview
Reservation Agent Jobs in Dubai, United Arab Emirates at Sunset Hospitality Group
Title: Reservation Agent
Company: Sunset Hospitality Group
Location: Dubai, United Arab Emirates
Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 79 venues and with presence in 25 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
We are currently expanding our team and looking for a motivated and detail-oriented Arabic-Speaking Reservation Agent to join our dynamic team in providing exceptional guest experiences for our lifestyle dining division.
Key Responsibilities:
Handle reservation inquiries via phone, email, and online system (SevenRooms) in Arabic and English.
Ensure efficient and accurate booking of reservations for our restaurants and events.
Assist in managing guest expectations and ensuring optimal guest satisfaction.
Provide information on dining options, availability, and special requests.
Maintain up-to-date reservation records and track changes to bookings.
Collaborate with the front-of-house team to ensure smooth guest service.
Handle special requests, dietary preferences, and VIP reservations with attention to detail.
Support with guest follow-ups and confirmations.
Ideal Candidate:
Minimum 2 years’ experience in similar role within hospitality or upscale dining venues.
Excellent communication skills in English, Arabic speaker will be highly preferred
Good customer service skills.
Strong attention to detail and ability to multitask.
Proficient with SevenRooms and Microsoft Office Suite.
Flexible and able to work evenings, weekends, and holidays as required.
