Overview
Reservation Agent Jobs in Dubai, UAE at Accor Hotels
Company Description
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, with 257 rooms, suites, and villas—many with private pools—merges island tradition and sophisticated contemporary style. Overlooking the Indian Ocean or lush gardens, the resort is in harmony with its surroundings.
Dining at Pullman Lombok Mandalika energizes the body, inspires the mind, and sparks the palate. Two restaurants—including Sagara, the finest seafood restaurant in Lombok—and two bars serve a blend of local and global influences. All are set around a free-form pool with ocean views.
At Pullman Lombok, guests can choose to do as much or as little as they like. The Pullman SPA offers personalized therapies for peace of mind, body, and soul. Nearby pristine beaches attract surfers and snorkelers. Guests can also explore guided running trails, connect with the island environment, or visit the Pertamina Mandalika International Street Circuit for motor races.
Job Description
Job Purpose
This position is responsible for answering and responding effectively to all inquiries regarding hotel reservations in a knowledgeable, courteous, and prompt manner, with the goal of securing business leads.
Primary Responsibilities
Reservation Responsibilities
Respond to inquiries about hotel products and services via telephone and email according to standard guidelines.
Maintain comprehensive knowledge of all food & beverage services, contents, preparation methods, outlets, and hotel features to promote products and services.
Understand revenue management strategies, upsell, and promote hotel facilities & services to maximize sales revenue.
Determine guest needs and quote appropriate rooms and rates accordingly.
Input booking information into the reservation system.
Process reservation amendments such as extensions or early departures.
Handle pre-payment bookings as per standard procedures.
Record special billing arrangements for groups and conventions.
Coordinate with other departments to ensure smooth operations.
Administration & Coordination
File and organize departmental documents; maintain stationery and office supplies.
Assist with administrative tasks, including attendance and training records.
Perform duties confidentially when applicable.
Report equipment failures or repair requests to Maintenance.
Qualifications
Knowledge and Experience
Diploma education required.
Minimum 1 year of experience in a similar role, preferably in guest services or telemarketing.
Excellent reading, writing, and verbal communication skills in English and Bahasa Indonesia.
Proficient in Microsoft Office, especially Outlook, Excel, Word, and PowerPoint.
Experience operating PMS systems, particularly Opera.
Competencies
Good communication skills.
Service-oriented with attention to detail.
Ability to work effectively in a team.
Self-motivated and energetic.
Well-presented and professionally groomed.
Additional Information
Leadership skills, strategic thinking, and problem-solving abilities.
Excellent communication skills.
Results and service orientation with attention to detail.
Ability to multitask and work under stress.
Team player and builder.
Motivator and self-starter.
Consistently professional appearance.
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Title: Reservation Agent
Company: Accor Hotels
Location: Dubai, UAE
Category: Hospitality / Hotel / Catering
