Overview
Reservation Agent Jobs in Jeddah, Saudi Arabia at Accor Hotels
Company Description
Hadya Company is a real estate development and investment company focusing on creating an iconic experience with their customers in different industries such as Real estate Development, Hospitality, Facility Management, Operation and Maintenance services.
Our core competencies cover the full cycle of residential, hospitality, and commercial property development as well as facility management.
Job Description
Customer Service:
Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.
Provide tailored recommendations to meet customer needs.
Resolve customer complaints or escalate issues to the appropriate department.
System Proficiency:
Utilize reservation management systems (e.g., Opera, Sabre, Amadeus) effectively.
Maintainup-to-dateknowledge of company policies, promotions, and services.
Sales andUpselling:
Promote additional services, packages, or upgrades to enhance the customer experience.
Meet or exceedsales targetswhen applicable.
Administrative Duties:
Maintain accurate records of reservations and transactions.
Prepare daily, weekly, or monthly reports as required by management.
Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.
Qualifications
Education:
Degree in hospitality, travel, or a related field is preferred.
Experience:
Previous experience in customer service, reservations, or hospitality is an asset.
Skills:
Strong verbal and writtencommunication skills.
Proficiency in reservation or property management systems.
Excellent organizational andmultitaskingabilities.
Problem-solving skillsandattention to detail.
Ability to work under pressure in afast-paced environment.
Additional Requirements:
Availability to workflexible hours, including weekends and holidays.
Familiarity with local and international travel requirements (if applicable).
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Title: Reservation Agent
Company: Accor Hotels
Location: Jeddah, Saudi Arabia
Category: Customer Service/HelpDesk, Hospitality / Hotel / Catering
