Overview
Relocation Consultant Jobs in Doha, Qatar at Move One
Responsibilities
The Move One Relocation Consultant is the primary point of contact for the assignee during any destination service.
- Communicate effectively and efficiently to all customers, assignees and/or vendors (i.e. realtors) and manage expectations – always be proactive;
- Contact the assignee and clearly explaining the service to be provided and any related procedures and time lines;
- Discuss and confirm service needs, interests and requirements with the assignee and establishing the “Service Key”;
- Conduct orientation and home finding visits with assignees in the company, or own vehicle.
- Maintain consistent contact with the assignee throughout the service;
- Provide clear and timely updates and service reports to any local Move One clients for whom they are providing services;
- Immediately notify the local Key Account Manager – Destination Services and/or their Destination Coordinator of any issues or challenges that may arise during a relocation service and documenting the issues/challenges in viaRELO, and placing the service on alert;
- Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications;
- Assist with any surveys or requests for relocation related information for their destination.
- Provide excellent Customer Service to ensure customer issues are resolved.
- Build long term relationships with all new customers, acting with integrity, building trust and credibility and ensure personal attention.
- Demonstrate product/service knowledge to customers while building credibility.
- Compliance with quality control standards, regulatory compliance, and lease agreements – when included in service delivery.
Qualifications
- University degree is preferred
- Service industry work experience is essential
- Experience working in moving/relocation would be preferred
- Must have lived in Doha for at least 12 months
- Strong PC skills
- Excellent interpersonal skills
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Title: Relocation Consultant
Company: Move One
Location: Doha, Qatar
Category: