Overview
Release Manager; m/f/d Jobs in Abu Dhabi, UAE/Dubai at Halian | Managed Services, Recruitment Agency & Contract Staffing
Position: Change & Release Manager (m/f/d)
We are seeking a Service Now Change & Release Manager to oversee the planning, coordination, and governance of platform changes and releases within a large-scale Service Now environment.
This role is responsible for ensuring that all changes to the platform are controlled, validated, and deployed in a consistent and structured manner, minimising risk while enabling continuous delivery. The successful candidate will bring a strong understanding of Service Now change and release processes, enabling them to effectively manage release cycles, enforce standards, and maintain platform stability.
Key Responsibilities
- Own and manage the change and release lifecycle, including:
- Change request governance
- Release planning and scheduling
- Ensure all changes are:
- Properly documented, reviewed, and approved
- Aligned with platform standards and release processes
- Delivered with minimal risk to production
- Work closely with delivery teams to:
- Align releases with development timelines
- Coordinate deployment of enhancements and fixes
- Ensure readiness of release packages
- Lead and facilitate change governance activities, including:
- Change Advisory Board (CAB) sessions
- Review and approval of change requests
- Tracking of change decisions and actions
- Support release execution, including:
- Coordinating promotion of update sets across environments
- Ensuring proper sequencing of changes
- Validating release readiness prior to deployment
- Monitor and manage:
- Release schedules and dependencies
- Change-related risks and impacts
- Post-release issues and remediation
- Act as a control point for platform stability, including:
- Enforcing release discipline
- Preventing uncontrolled or conflicting changes
- Ensuring rollback and contingency planning is in place
- Work with stakeholders to:
- Communicate release plans and timelines
- Manage expectations around delivery and deployment
- Provide visibility on upcoming changes
Required Experience & Skills
- 6–10+ years of experience in change, release, or service management roles, with exposure to Service Now platforms
- Strong understanding of:
- Service Now Change Management and Release processes
- Update set and deployment lifecycle
- Change governance processes (e.g. CAB)
- Release planning and execution
- Ability to:
- Enforce structured processes and standards
- Balance delivery speed with platform stability
- Coordinate across multiple teams and stakeholders
- Strong understanding of:
- Risk management in releases
- Dependency management and sequencing
- Incident and problem implications of changes
- Ability to:
- Maintain control in high-pressure release scenarios
- Ensure disciplined execution of change processes
Preferred / Additional Experience
- Experience working with large-scale or multi-module Service Now platforms
- Exposure to:
- Agile or hybrid delivery environments
- Continuous integration / delivery practices within Service Now
Certifications
- ITIL certification preferred
- CSA is a plus (for platform familiarity)
Change & Release Manager in Abu Dhabi, United Arab Emirates
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Title: Release Manager; m/f/d
Company: Halian | Managed Services, Recruitment Agency & Contract Staffing
Location: Abu Dhabi, UAE/Dubai
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