Overview
Relationship Officer – Real Estate Jobs in Abu Dhabi, UAE/Dubai at First Abu Dhabi Bank
- Meet and exceed monthly and annual sales target objectives
- Ensure penetration in the market through focus on New to Bank acquisition as well as soliciting existing clientele
- Do proper analysis of the case and provide all related information of the customer after the field visit is done
- Be familiar with all policies, products and processes to ensure superior client onboarding experience
- Proactively participate in Learning, Development and training programmes of the bank to be an effective sales personnel
- Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
General Accountability Financial
Accomplish set sales and revenue objectives for all Products as per the set business plan.
- Achieve monthly & annual set KPI objectives
- Focus on New to Bank acquisition along with leveraging existing client base
- Leverage cross‑sell opportunities to ensure higher revenue per customer
- Maintain daily sales reports on performance for review by team leader and manager
Customers
Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering a quality client onboarding experience.
- Ensure thorough knowledge of all products, policies and processes to achieve superior client onboarding experience
- Prevent mis‑selling to customers by offering products/services transparently as per customer requirements
- Understand and resolve/escalate customer redresses to ensure timely resolution
Learning & Growth
Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with the respective team.
- Ensure participation in assigned training and Learning & Development programmes
- Stay aware of competition offerings and offer suggestions to line manager to improve products/processes
Internal Processes
Ensure implementation of prescribed Sales & Compliance processes as per Bank’s policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within the respective area.
- Adhere to Risk Control Assessment process across all areas of the Business Banking Department – selling, client onboarding, fraud control, client application & KYC documentation, etc.
- Adhere to all prescribed internal processes to ensure satisfactory audit ratings by compliance with all prescribed processes
- Ensure to bring quality and right customers to the franchise
- Discuss cases with stakeholders and ensure support is provided
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Title: Relationship Officer – Real Estate
Company: First Abu Dhabi Bank
Location: Abu Dhabi, UAE/Dubai
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