Overview
Relationship Officer Jobs in Dubai, United Arab Emirates at First Abu Dhabi Bank (FAB)
Title: Relationship Officer
Company: First Abu Dhabi Bank (FAB)
Location: Dubai, United Arab Emirates
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.
We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
Job Purpose:
Meet and exceed monthly and annual sales target objectives
Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
Do proper analysis of the case and provide all related information of the customer after the field visit is done
To be familiar with all policies, products and processes to ensure superior client on boarding experience
To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
Generic Accountability
Financial:
Accomplish set sales and revenue objectives for all Products as per set business plan.
Achieve monthly& annual set KPI objectives
Focus on New to Bank acquisition along with leveraging existing client base
To leverage on cross sell opportunities to ensure higher revenue per customer
Maintain Daily Sales Reports on sales performance for review by team leader and manager assets
Customers:
Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience
To ensure no mis selling to customers by offering products/services transparently as per customer requirements
Understand and resolve/escalate customer redresses to ensure timely resolution
Learning & Growth:
Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team
To ensure participation in assigned training, Learning & Development programmes
Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
Essential
Requires good convincing and Negotiating Skills according to the complexity of business.
Continuous suggestions on Changes and ways of improving FAB Products.
To build and maintain effective business relationship with all colleagues.
Identify any cross-Selling opportunity for Other Business Divisions of the Bank
Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.
Experience : 3 – 5 years of experience in Banking or in a Financial Industry
Mandatory Experience in SME & Mortgage
