Overview
Regional Trainer Jobs in Dubai, United Arab Emirates at Titan Company Limited
Title: Regional Trainer
Company: Titan Company Limited
Location: Dubai, United Arab Emirates
Sales: Retail Training
Ensuring store preparedness for evolving retail store team & talent needs in the area of managing the store Ops and being in sync with business needs.
To closely work with the retail team and aligning to the regional and corporate training requirements.
To ensure Induction Training programs are completed for new employees in existing stores and for new store openings.
Hand-holding new stores – exclusive induction training and support in setting up the store operations.
To ensure L&D reports are shared with relevant stakeholders within Timelines.
Managing LMS – Knowledge Portal for the region. Ensuring the completion of learning modules by the store staff therein.
To ensure Product/Process/Behavioral training Programs are planned and executed within timelines.
To ensure Certification Programs are completed within timelines.
Organize and manage various Learning events for the region.
Handling regional requirement and projects.
Supporting the stores in the region to drive sales during key event/festival period such as Akshaya Tritiya, Dhanteras etc.
Sales: Store Compliance
To ensure the store staff are trained on TWOL to ensure world class service to the customers.
Conduct TWOL Role Plays and coaching employees on the areas of improvement.
Monitor LMS data and ensure active/inactive data is maintained on a monthly basis.
Coordinate with ABM’s & RBM and ensure the training gaps are adhered store wise within the region.
Conduct Customer Experience (CE) process training for NPS, CRM, After Sales Service.
Hold a Monthly Review Meeting on store training and effectiveness with the RBM and ABM’s sharing business and training insights, basis the trainings completed
Relevant Experience:
The ideal candidate should be a Graduate with 4 – 8 years of experience.
Should possess the following qualities:
Customer Centricity
Team Player
Delivers Results
Interpersonal Effectiveness
Build Effective Teams
Ambiguity tolerance
Nurtures Relationships
Retail Training
Store process Knowledge
Coaching & Mentoring
Good Communication Skills
Convincing Skills
Stakeholder Management
Willing to Travel (around 15 days a month)
