Overview
Refund Officer Jobs in Dubai at GFS DEVELOPMENT
Job Responsibilities:
- Review and process customer refund requests in accordance with company policies and approved procedures.
- Verify customer contracts, payment records, supporting documents, and eligibility for refunds.
- Coordinate with the Finance, Sales, CRM, Customer Service, and relevant departments to ensure accurate and timely refund processing.
- Prepare refund calculations and required documentation for management approval.
- Follow up on pending refund requests and maintain accurate records and status updates.
- Communicate professionally with customers regarding refund requirements, updates, and timelines.
- Ensure all refund transactions are properly documented and recorded in the company’s systems.
- Identify discrepancies and escalate complex cases to management when required.
- Maintain confidentiality and ensure compliance with company policies and applicable regulations.
Requirements:
Previous experience as a Refund Officer, Customer Service Officer, or similar role in a Real Estate company is required.
Good knowledge of real estate contracts, customer payments, cancellation procedures, and refund processes.
Strong attention to detail and excellent organizational skills.
Good communication and customer-handling skills.
Ability to coordinate effectively with multiple departments.
Proficiency in Microsoft Office and CRM systems.
Ability to work under pressure and manage multiple cases efficiently.
Immediate joiners are preferred.
Interested candidates are invited to send their CV to:
[email protected]
Please mention “Refund Officer” in the email subject.
Pay: AED5,000.00 – AED6,000.00 per month
Work Location: In person
Title: Refund Officer
Company: GFS DEVELOPMENT
Location: Dubai
