Overview
Recovery Executive – Immigration Cum Receptionist ( Female Only ) Jobs in Dubai at Swift Consultancy FZE LLC
Recovery Executive – Immigration Cum Receptionist ( Female Only )
Company: Swift Global Consulting LLC
Location: Dubai, UAE
Employment Type: Full-time
Experience: 1–2 years preferred, preferably in Immigration Consultancy, Recovery, Customer Service, Reception, or Administration.
About the Role
Swift Global Consulting LLC is looking for a professional, confident, and target-oriented Receptionist & Recovery Executive Female Only to manage front-desk responsibilities while handling client recovery calls and payment follow-ups.
This is a strong follow-up and recovery-focused role. The selected candidate must be comfortable making regular calls to clients, following up on outstanding payments, handling client concerns professionally, and maintaining accurate recovery records.
Key Responsibilities Recovery & Client Follow-Up — Mandatory
- Make daily recovery calls to clients regarding pending and outstanding payments.
- Follow up consistently with clients through approved Company communication channels.
- Maintain proper records of all recovery calls, client responses, promised payment dates, and follow-ups.
- Follow up on payment commitments until the matter is resolved or escalated.
- Coordinate with the Finance and Management teams regarding outstanding balances and payment status.
- Handle payment-related concerns professionally and escalate disputes when required.
- Ensure no client follow-up is missed and all assigned recovery cases are properly tracked.
- Achieve the recovery/follow-up targets assigned by Management.
- Maintain professional communication and customer service standards during all recovery calls.
- Recovery calling and follow-up performance target base will be a key part of this position.
Reception & Front Desk
- Welcome , handle reception & assist clients, visitors, and candidates professionally.
- Answer, screen, and direct incoming calls to the appropriate department.
- Manage reception, visitor coordination, appointments, and meeting schedules.
- Handle basic client inquiries and coordinate with the relevant department when required.
- Maintain a professional and organized reception area.
- Receive and coordinate incoming documents, couriers, and correspondence.
Administrative Support
- Maintain client records, recovery records, documents, and administrative files.
- Prepare basic daily and weekly reports as required.
- Coordinate with Sales, Immigration, Processing, Finance, HR, and Management.
- Maintain strict confidentiality of client information, payment details, leads, documents, and Company records.
Performance Expectations
- Daily recovery calling is mandatory.
- Assigned recovery cases must be followed up regularly.
- All calls and follow-ups must be properly recorded.
- The Employee must achieve the monthly recovery/collection targets assigned by Management.
- No false commitments, unauthorized discounts, refund promises, or payment arrangements may be communicated to clients.
- Any refund request, dispute, or exceptional payment arrangement must be escalated to Management/Finance.
- We are looking for results and proper recovery follow-ups, not just call volumes.
Requirements
- Previous experience in immigration consultancy is Mandatory , recovery, collections, customer service, or administration is preferred.
- Strong English communication and telephone skills.
- Confident and comfortable making recovery calls throughout the day.
- Professional, presentable, and customer-focused personality.
- Strong follow-up and negotiation skills.
- Good knowledge of MS Office, Excel, email, and basic computer applications.
- Ability to maintain accurate records and handle confidential information.
- Strong organizational and multitasking skills.
- Ability to work under pressure and meet assigned targets.
- UAE experience is preferred.
- Immediate joiners are preferred.
- Female Only
Key Skills
Recovery Calling | Payment Follow-Up | Collections | Reception | Administration | Client Coordination | Immigration Consultancy | Customer Service | Telephone Handling | MS Office | Follow-Up | Target Achievement
Salary & Benefits
Salary + Commission.
Additional benefits and incentives, if applicable, will be provided according to Company policy and the applicable employment terms.
Important
This is not a reception-only position. Recovery calling, client follow-ups, payment coordination, and achievement of assigned recovery targets are mandatory responsibilities of the role.
Interested candidates may send their updated CV.
Pay: AED3,500.00 – AED4,000.00 per month
Work Location: In person
Title: Recovery Executive – Immigration Cum Receptionist ( Female Only )
Company: Swift Consultancy FZE LLC
Location: Dubai
