Overview
Receptionist (Local Only) Jobs in Abu Dhabi at Dr Firas Dental & Orthodontic Center
General Description:
This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient’s appointment.
A. Administration
· Greet and welcome the patient to the center.
· Register patient information on the system as per the center’s protocol.
· Verify and update patient’s information and assist them to complete all necessary forms and enter them onto the system.
· Check the daily appointment schedule of the assigned dentist and schedule patients’ appointments accordingly.
· Check notes made by the dentist before making the booking or giving an update to the patient.
· Ensure that medical insurance is approved before confirming the appointment with the patient.
· Call and reschedule those patients who missed their appointment.
· Fill in cancelled and no-show appointment.
· Confirm upcoming appointment and provide update to the assigned dentist.
· Answer and manage other incoming calls.
· Maintain and manage patient records up to date.
B. Patient Relation
· Ensure that the patient is treated with utmost care as per the general service standards of the center.
· Monitor movement of patient at the reception area
· Ensure that the patient does not leave any items in the reception area (i.e., Emirates ID, etc.)
· Ensure that all checked in patients are sent to the room promptly.
· Provide updates to patients in case there are changes in their appointment.
· Remind patients about the protocol of the center.
· Manage any patient’s concerns/issues before escalating to Senior Receptionist
C. Compliance
· Maintain and update patient information in compliance with the data protection policy of the center.
· Keep oneself up to date about the new / changes in policy and procedure in the center.
Job Type: Full-time
Experience:
receptionist: 1 year (Required)
Title: Receptionist (Local Only)
Company: Dr Firas Dental & Orthodontic Center
Location: Abu Dhabi
