Overview
Receptionist Education Jobs in Doha, Qatar at Premier Inn Hotels LLC
Position: Receptionist Education City
Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help you manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.
Main responsibilities include:
Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area.
Ensure payments are made according to the cash handling procedures and process all reservations and cancellations accurately and efficiently.
Identify corporate leads and build long-term relationships.
Drive online mentions and promote customer feedback.
Understand online guest feedback and explore options for improvement.
Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area, maintaining appropriate stock of supplies and reception stationery.
Effectively communicate with all departments regarding guest requests and complaints for smooth service delivery.
Ensure the safety of all guests in line with safety procedures and guidelines.
Requirements:
Customer-oriented approach.
Excellent communication skills.
Strong attention to detail.
Flexible, agile, and able to work under pressure.
Ability to work both independently and in a team.
Proactive and excellent organizational skills.
Ability to provide exceptional customer service to our guests.
You must have/be:
A minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
Knowledge of Opera PMS.
Arabic language proficiency – speaking, writing, and reading.
Benefits: We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that promote work-life balance. We support career growth and development within our company.
At Premier Inn, we value creating a culture that enhances the experience for both our customers and our team, supported by strong company values. We seek individuals who not only believe in our values but also have the passion to embody them, always putting the customer at the heart of everything we do. We aim for Premier Inn to be a place where skills and careers grow as fast as we do, emphasizing a promote-from-within culture and fostering a supportive environment for our team to thrive.
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Title: Receptionist Education
Company: Premier Inn Hotels LLC
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, English Customer Service)
