Overview
Receptionist – Automotive Jobs in Doha, Qatar at Al Waha For Cars
Key Responsibilities
o provide a professional and welcoming first point of contact for customers and visitors, ensuring excellent customer service and smooth coordination with the Sales, Service, and Aftersales teams in an automotive environment.
- Welcome and greet customers and visitors in a professional and friendly manner.
- Manage incoming calls, enquiries, and customer requests efficiently.
- Direct customers to the appropriate Sales, Service, Parts, or other departments.
- Handle customer appointments and coordinate with relevant departments.
- Support the Service and Sales teams with customer communication and follow-ups.
- Maintain accurate customer information and update records in the CRM system.
- Register customer visits and ensure proper documentation.
- Handle basic customer enquiries regarding vehicle sales, service appointments and dealership procedures.
- Coordinate with Service Advisors regarding customer arrivals and appointments.
- Receive and distribute incoming correspondence, documents, and deliveries.
- Maintain a professional reception area and ensure a positive customer experience.
- Assist with customer feedback and escalated complaints to the concerned department when required.
- Support administrative activities such as filing, data entry, scanning, and document preparation.
- Prepare basic daily reports related to customer visits, calls, and appointments.
- Follow company policies and maintain confidentiality of customer information.
- Perform other duties assigned by the management.
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Title: Receptionist – Automotive
Company: Al Waha For Cars
Location: Doha, Qatar
Category: