Overview
Receptionist and Telephone Operator Jobs in Abu Dhabi, UAE at Rayhaan Hotels & Resorts
Job Responsibilities
Receive each guest call in a professional and friendly manner. Â Maintain
effective communication
with all related departments to ensure smooth service delivery. Â Handle every query in a polite and courteous manner and exceed guest expectations. Â Ensure guests are greeted by name upon calling as per the Rotana Standard. Â Maintain an
up-to-date
knowledge of the hotel and local services. Â Maintain an awareness of guest profiles through the Opera guest profile system.
Complete management’s long-distance call vouchers and record them on the traffic sheet. Â Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard. Â Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls. Â Take messages for guests and management as per the required standard.
Skills
Education
, Qualifications & Experiences  You should ideally have a diploma/degree in the hospitality field with similar previous work experiences. Excellent written and verbal English
communication skills
along with strong voice modulation abilities are essential. Computer literate and previous experiences with Opera are an advantage. Â #J-18808-Ljbffr
Title: Receptionist and Telephone Operator
Company: Rayhaan Hotels & Resorts
Location: Abu Dhabi, UAE
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
