Overview
Receptionist Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Al Ghurair
Title: Receptionist
Company: Al Ghurair
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Job Description
The Receptionist is responsible for the front desk of the center to handle all kind of customer queries either by person or over the phone.
Strategic
RESPONSIBILITIES
- To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.
- To keep the counter uncluttered and clean and to give top priority to the work.
- Receive any complaints & forward it to the concerned person.
Operational
- Receiving customers at the front desk by Greeting, Welcoming, & Directing them appropriately.
- To direct customers to the appropriate person in the office.
- Guide & clarify the queries as per the customers' request.
- Answering, Screening, Replying & forwarding incoming calls effectively.
- Receiving & Sorting all incoming mails from customers & RTA, as per the management directives.
- Issue token for the queue management system, as per the required service of the customers.
- Perform other clerical receptionist duties such as filing, photocopying, typing, & faxing in Arabic & English.
- To keep the counter uncluttered and clean and to give top priority to the work.
People Management
- To maintain a high standard of customer service at the site and deal with all the customer in a highly professional and cordial manner.
- Managing customers of any Nationality.
- Handling the customers during the peak hours and dealing with angry customers.
- Direct customers with incomplete documents properly in order to help them accurately and without fail.
Product/Process Improvement
- Answering customers enquiries which are not related to our business.
- Promote the center services such as Comprehensive test, Sensitization, Typing, Printing etc. (Up-selling).
Qualifications
Education & Certifications:
- Any degree from a recognized Higher Secondary School.
Knowledge & Skill
- Communication, Multitasking, Prioritizing, Organization, Technical skills, Interpersonal skills, Initiative and problem-solving abilities, Dependability.
Experience
- Minimum 1 years' experience in Customer Service & Customer Handling.
- Additional in the office management is highly preferable.
- The candidate should pass the RTA interview.