Overview
Receptionist Jobs in Dubai, Dubai, United Arab Emirates at Drool Group
Title: Receptionist
Company: Drool Group
Location: Dubai, Dubai, United Arab Emirates
Receptionist
Location: Dubai, UAE
Full-Time Position
Veterinary & Pet Healthcare Group
About Us
We are a leading veterinary and pet healthcare group in the UAE, operating modern, high-standard pet healthcare and pet hotel facilities dedicated to delivering exceptional medical care and service excellence for pets and their families.
Our philosophy is built on clinical excellence, compassionate care, operational discipline, and outstanding client experience.
We are seeking a highly professional, emotionally intelligent, and service-oriented Receptionist to join our team and serve as the first point of contact for our clients and their pets.
Role Summary
The Receptionist plays a key role in managing client experience, pet healthcare and pet hotel flow, and front-desk operations within a fast-paced veterinary clinical environment.
This is not just an administrative role — it requires strong emotional intelligence, professionalism under pressure, attention to detail, and a genuine commitment to animal welfare and service excellence.
Key Responsibilities
- Client Experience & Front Desk Management
- • Greet clients in a professional, calm, and welcoming manner
- • Manage phone calls, WhatsApp messages, emails, and inquiries
- • Schedule, confirm, and coordinate appointments efficiently
- • Provide accurate information about services and procedures
- • Ensure every client interaction reflects professionalism and care
- Clinical Coordination Support
- • Coordinate between veterinarians, nurses, groomers, and clients
- • Manage patient flow and appointment prioritization
- • Provide empathetic updates to clients regarding hospitalized pets
- • Support smooth daily pet healthcare and pet hotel operations and reduce waiting times
- Administrative Excellence
- • Maintain accurate client and patient records
- • Ensure proper documentation, filing, and data entry
- • Support reception systems, emails, and administrative coordination
- • Maintain high standards of organization and accuracy
- Billing & Financial Processing
- • Process invoices, payments, and receipts accurately
- • Maintain transaction records and financial documentation
- • Support basic reporting and bookkeeping tasks
- • Ensure transparency and accuracy in all transactions
- Pet Healthcare & Pet Hotel Environment & Service Standards
- • Maintain a clean, calm, and professional reception area
- • Ensure clients and pets feel safe and supported
- • Uphold pet healthcare and pet hotel standards in communication and behaviour
- • Promote a culture of teamwork and service excellence
- Inventory & Vendor Coordination
- • Receive and verify deliveries, including expiry checks
- • Maintain stock records and system updates
- • Support product display and basic retail coordination
- • Assist with promotions when required
Requirements
• Previous experience in reception, customer service, or front desk roles
• Fluent in Arabic (spoken and written) and strong English communication skills
• Ability to remain calm and professional under pressure
• Strong organizational and multitasking skills
• Proficiency in MS Office and communication tools
• Experience in veterinary, medical, healthcare, hospitality, or premium service environments is an advantage
• Female candidate preferred for client-facing role
• We welcome applicants from diverse cultural and international backgrounds, including European, African, Arab, and other nationalities, reflecting our multicultural working environment
What We Offer
• Competitive and industry-aligned compensation package
• Stable long-term employment in a reputable veterinary and pet healthcare group
• Professional and structured working environment
• Career development opportunities
• Health and wellness benefits
• UAE public holidays and paid leave
• Exposure to a premium pet healthcare and pet hotel service environment
Our Expectation
This role represents the front line of our client experience.
Every interaction shapes the client’s trust in our medical care and the reputation of our pet healthcare and pet hotel.
To Apply:
Interested candidates are invited to submit their latest CV to: