Overview
Receptionist Jobs in Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates at Pullman Kinshasa Grand hôtel
Title: Receptionist
Company: Pullman Kinshasa Grand hôtel
Location: Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates
Company Description”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
We are Heartists®“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in PullmanAt Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas… discover the world of Pullman.
OUR WORLD IS YOUR PLAYGROUND!
Job DescriptionThe Role
Under the guidance and supervision of the Front Office Manager and / or the Night Manager, and within the limits of the established Accor, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
Must be thoroughly familiar with all Accor corporate and local Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:
Key Deliverables And Responsibilities
Planning & Organizing:
Review and update Logbook
Check equipment
Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
Oversee the day to day operations
Report regularly on happening to Supervisors / Night Manager (if on shift).
Monitor Employees performance/ Coaching
Fire Procedure
First Aid Procedures
Handle guest complaints and report to manager
Implement and coordinate the Accor Standards
Perform as per Accor Standards and in line with the Company’s Values and Core Behaviour.
Be fully aware of the Talk of the Walk for the day
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
of all Is aware of the daily activities and has product knowledge the hotel facilities
Ensure panic report is printed during the shift at least twice.
Operations
Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
Register and process check in for all arrivals.
Update and check guest information into the computer after a compl…
