Overview
Reception Team Leader Barsha Heights Jobs in Dubai, UAE at Premier Inn Hotels – Middle East
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About Us
A Great Stay Starts at Premier Inn
Premier Inn is a British hotel chain and the UK’s largest hotel brand with more than 900 hotels in UK, Germany, UAE, and Qatar. In the UAE, Premier Inn hotels operate under a strategic partnership between Emirates Group and Whitbread PLC. We create memorable experiences for guests and offer excellent career opportunities. Currently, we have 11 hotels in the Middle East with plans for more.
We have received many industry awards and aim to add more.
Job Description
Your passion and energy will be infectious as you welcome guests and assist with check-in and check-out. Your approachable manner will help manage guest expectations in a busy environment. Attention to detail is crucial, especially in handling procedures and payments, supported by strong data entry skills for accurate reporting.
What will I be doing?
Train, guide, and coach colleagues to deliver exceptional service.
Create a welcoming environment and build rapport with repeat customers, ensuring adherence to check-in and check-out standards.
Answer calls promptly and courteously.
Manage guest feedback and escalations effectively.
Handle payments according to company procedures and ensure smooth shift handovers.
Manage reservations and requests via Opera.
Implement and train the front office procedures.
Resolve guest issues promptly to maintain high service standards.
Stay informed about promotions, room rates, and local events to assist guests accurately.
Identify corporate leads and enhance online presence.
Requirements
A passion for excellent customer service.
Proficiency in English;
Arabic is a plus.
Flexible, adaptable, and able to work under pressure.
Proactive with strong organizational skills.
Leadership ability and customer-oriented mindset.
Attention to detail.
Experience
Minimum 1 year of experience leading a reception team in a branded hotel.
Knowledge of Opera PMS.
Proficient in Microsoft Office.
Benefits
We offer a competitive salary, medical insurance including dental, air tickets, and work-life balance. We support career growth and development, fostering a culture aligned with our values. Join us if you’re committed, driven, and eager to grow your career with a company that values and rewards your efforts.
Title: Reception Team Leader Barsha Heights
Company: Premier Inn Hotels – Middle East
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Event Manager / Planner)
