Overview
Reception/CRM Jobs in Doha, Qatar at Al Waha For Cars
Title: Reception/CRM
Company: Al Waha For Cars
Location: Doha, Qatar
To manage the reception/front desk, welcome and assist customers professionally, handle customer inquiries, coordinate appointments, and maintain a high level of customer satisfaction. The role will also support CRM activities by following up with customers and ensuring timely communication throughout their service journey.
Key Responsibilities
- Welcome and greet customers in a professional and friendly manner.
- Manage the reception/front desk and direct customers to the appropriate department or staff.
- Handle incoming calls, customer inquiries, and messages promptly.
- Schedule and coordinate customer appointments and service bookings.
- Register customer details accurately in the CRM system.
- Maintain and update customer records and contact information.
- Follow up with customers regarding appointments, services, feedback, and pending requirements.
- Coordinate with Service Advisors, Sales, Workshop, and other departments to resolve customer queries.
- Monitor customer requests and ensure timely follow-up until closure.
- Handle customer complaints professionally and escalate issues when required.
- Conduct customer satisfaction follow-ups and collect feedback.
- Support customer retention and relationship-building activities.
- Prepare basic CRM reports and maintain daily records of customer interactions.
- Ensure the reception area is clean, organized, and presentable at all times.
- Perform other customer service and administrative duties assigned by management.