Overview
Real Estate Agent – Dubai Jobs in Dubai at classwedding
To successfully conduct inbound/outbound calls, handle emails, social media, WhatsApp, and live chat, whilst understanding the client’s customer care philosophy and correctly interpreting customers’ comments
Main objectives of the position: To successfully conduct inbound/outbound calls, handle emails, social media, WhatsApp, and live chat, whilst understanding the client’s customer care philosophy and correctly interpreting customers’ comments
Responsibilities:
– Handle inbound requests via multiple channels (phone, email, social media, live chat & WhatsApp) in Russian and English language
– Handle outbound campaigns (RSVP campaigns, data cleansing campaigns, care calls etc.)
– Provide expert answers to all customer requests (product, after-sales, policies, sales, E-commerce, etc.)
– Have full knowledge and understanding of CRC processes, collections, brand policies, brand processes, retail network, etc.
– Transfer calls/e-mails to the appropriate department as needed and follow up until closure.
– Have the brand culture and knowledge to respond with service excellence to all types of questions.
– Know scripts / templates / processes and tools to get the right information to best respond to the clients’ requests.
– Collect and handle client personal information with care and respect strictly brand privacy policy.
– Capture all contacts on the brand CRM tool.
– Handle client complaints investigate with concerned parties (boutique, dealers, workshops, head office, logistics, and other markets), support in resolving complaints, and communicate solutions to clients. Follow-up until complaint closure.
– Generate sales leads, reservations, and boutique appointments. Coordinate with boutiques and follow-up with clients until conversion.
– Sell creations and place customer orders in the related systems/tools.
– Identify and escalate issues to the supervisor.
– May be required to carry out additional responsibilities from time to time according to the needs of the business.
Educational Qualifications: University or College Degree
Professional Qualifications:
– Previous experience in customer service and/or call center
– Background in the timepiece and jewelry industry and/or in luxury retail / and or luxury hospitality
Competencies required:
– Excellent English, Arabic and French is a PLUS
– Proactive
– Excellent Computer and MS Office skills
– Telephone etiquette skills
– Sales / Telesales skills
– Attentive to detail
– Team spirit
– Highly active listening skills
– Self-motivated
– Empathy/stress resistant/patience/crisis management
– Previous experience in social media, WhatsApp & LIVE CHAT is a plus
Experience:
Customer service: 3 years (Required)
Ecommerce: 1 year (Required)
Language:
English (Required)
Russian (Required)
Ability to Commute:
Dubai (Preferred)
Application Deadline: 31/06/2024
Expected Start Date: 01/07/2024
Job Type: Full-time
Pay: AED8,000.00 per month
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 2 years (Preferred)
Language:
Russian and English (Required)
English (Required)
Title: Real Estate Agent – Dubai
Company: classwedding
Location: Dubai
