Overview
Quality Specialist Jobs in Jeddah, Saudi Arabia at Fakeeh Care Group
Responsibilities
- Review, update, and align EMS policies and procedures with requirements of international accreditation bodies (JCIA, ACHS, ABBA’s).
- Conduct regular gap analyses against accreditation standards and develop action plans for compliance.
- Coordinate readiness activities for accreditation surveys, including documentation, staff preparation, and evidence collection.
- Maintain updated knowledge of accreditation standards and regulatory requirements applicable to EMS.
- Draft, revise, and implement policies, procedures, and clinical guidelines in collaboration with EMS leadership.
- Ensure documents are standardized, properly formatted, version controlled, and easily accessible.
- Provide training and orientation to staff on updated or new policies.
- Perform qualitative review of documentation in EMR, ensuring proper documentation practices across the Fakeeh Health Care facility in compliance with clinical documentation policy.
- Perform regular quality audits on EMS operations, clinical documentation, and patient safety practices.
- Track key performance indicators (KPIs) related to EMS quality and safety, identify non-conformities and work with relevant departments to implement corrective and preventive actions.
- Generate and analyze monthly audit reports, identifying discrepancies and areas for improvement within both internal Fakeeh Health Care facility standards and external regulatory requirements.
- Communicate findings to the Quality Risk Management (QRM), Chief Medical Officer (CMO), and other OUL teams and suggest actionable improvements.
- Serve as an active member of selected committees.
- Validate new KPIs and collect manually collected KPI data from assigned end users.
- Continuously monitor the privacy and confidentiality of patient documents and information throughout the Fakeeh Health Care Group.
- Monitor incident reports, near-misses, and adverse events; ensure timely follow-up and reporting in the OVR system.
- Support root cause analysis (RCA) and recommend system improvements to prevent recurrence.
- Promote a safety culture across EMS staff through education and active engagement.
- Collect, analyze, and present quality data, trends, and dashboards for management decision making.
- Prepare and submit regular quality and compliance reports to the Quality Manager and senior leadership.
- Support research and benchmarking activities for EMS quality improvement.
- Contribute educational initiatives on audit processes, quality standards, and regulatory compliance, including conducting workshops on documentation accuracy, patient safety, and the effective use of patient feedback to drive service improvements.
- Facilitate ongoing professional development to keep staff updated on the latest practices in healthcare quality management and audit techniques.
Skills and Abilities
- Committed to enhancing service quality and organizational standards.
- Manage high pressure situations effectively, maintaining focus and composure.
- Takes ownership of duties and organizational goals; proactive in resolving issues.
- Collaborates effectively to achieve shared objectives.
- Responsive to changing environments and effectively manages transitions.
- Ensures superior service delivery to enhance patient satisfaction.
- Deep understanding of job responsibilities and the broader organizational impact.
- Master the following skills: methods and processes of improvement, data aggregation, validation, and analysis, risk identification and management.
Experience
Minimum of 3 years’ experience in the healthcare field, with at least 2 years in a QRM department in a large healthcare facility.
Education
Bachelor’s degree in a healthcare field preferred;
Emergency Medical Services degree along with CPHQ certification or higher.
Language
Excellent command of oral and written English and Arabic.
Title: Quality Specialist
Company: Fakeeh Care Group
Location: Jeddah, Saudi Arabia
Category: