Overview
Quality officer Jobs in Abu Dhabi, UAE at UltraCrete
We are seeking an Emirati National Hotel / Resort Manager for our client in Al Ain. The Hotel / Resort Manager will be responsible for overseeing the day-to-day operations of the hotel or resort, ensuring the highest standards of
guest satisfaction
, operational efficiency, and profitability. This
leadership
role requires excellent organizational, financial, and management skills, as well as a deep understanding of hospitality industry standards and practices.
The Hotel / Resort Manager will collaborate with department heads, staff, and external partners to maintain the property’s reputation for excellence, ensure smooth operations, and drive long-term business success. Â Responsibilities:
1. Operational Management:
Oversee daily hotel or resort operations, ensuring high standards of quality and service across all departments (front office, housekeeping, food and beverage, maintenance, etc.). Â Monitor all operations to ensure
guest satisfaction
is met, service quality standards are maintained, and operational targets are achieved. Â Coordinate with department heads to ensure smooth operations and efficiency in all areas of the hotel / resort.
Develop and implement operational policies and procedures that align with the brand’s standards and the expectations of guests.
2. Staff
Leadership
and Development:
Lead, motivate, and manage a team of department heads and staff, promoting
teamwork
, guest
service excellence
, and a
positive work culture
. Â Conduct regular performance evaluations, provide constructive feedback, and address any employee-related issues to foster a high-performing team. Â Implement ongoing
staff training
programs and
professional development opportunities
to enhance service delivery and operational efficiency. Â Ensure adequate staffing levels and manage recruitment, onboarding, and employee retention efforts for all hotel / resort positions.
3. Financial Management:
Develop and manage the hotel or resort budget, ensuring financial targets and profitability goals are met or exceeded. Â Oversee revenue management strategies, including pricing, booking systems, and promotions to maximize revenue generation and occupancy rates. Â Monitor and control operational costs, ensuring expenses are within budget and resources are utilized efficiently. Â Prepare financial reports, analyze performance metrics, and take corrective action when necessary to improve financial performance.
Ensure timely and accurate billing, invoicing, and payment collection processes.
4.
Guest Experience
& Satisfaction:
Ensure that all guest interactions are handled professionally, courteously, and efficiently to deliver exceptional guest service. Â Address guest complaints and concerns in a timely and professional manner, ensuring
customer satisfaction
and loyalty. Â Oversee
quality control
of guest accommodations, amenities, and services to ensure consistently positive guest experiences. Â Implement
guest satisfaction
surveys and utilize feedback to continuously improve service and operational standards.
Promote an atmosphere of luxury and personalized service, ensuring that guests feel valued and well taken care of during their stay.
5. Property Maintenance & Safety:
Ensure the property is maintained to the highest standards of cleanliness, safety, and upkeep, including all rooms, public areas, and facilities….
Title: Quality officer
Company: UltraCrete
Location: Abu Dhabi, UAE
Category: Management, Hospitality / Hotel / Catering
