Quality Management Lead

Quality Management Lead

Department: Quality Assurance & Quality Control (QA/QC)

Division: Facilities Management

Location: KAIA Aerodrome, King Abdulaziz International Airport – Jeddah

Reports To: FM Services Project Director

Job Purpose

The Quality Management Lead is responsible for establishing, implementing, and maintaining the Quality Management System (QMS) for the Aerodrome Facilities Management Project. The role ensures that all services are delivered in compliance with contractual requirements, applicable regulations, and international standards, while promoting continuous improvement across all operations.

Quality Management

• Develop, implement, and maintain the project’s Quality Management System in accordance with ISO 9001.
• Prepare and manage the Quality Assurance Plan and Quality Control Program.
• Develop SOPs, inspection checklists, and quality documentation.
• Support and maintain ISO certification requirements.
• Ensure quality objectives are achieved through continuous monitoring and improvement.
• Issue quality certifications confirming compliance with approved maintenance procedures.

Inspection, Audit & Compliance

• Conduct regular quality inspections across all project activities, including subcontractor works.
• Monitor compliance with ISO 9001, ISO 45001, ISO 14001, contractual obligations, and applicable regulations.
• Plan and conduct internal quality audits.
• Support external audits and regulatory inspections.
• Analyze audit findings and implement corrective and preventive actions.

Non-Conformance & Continuous Improvement

• Investigate service failures, complaints, observations, and non-conformities.
• Perform root cause analysis.
• Develop and monitor corrective and preventive action plans.
• Maintain quality records, non-conformance registers, and improvement trackers.
• Promote a culture of continuous improvement throughout the project.

Documentation & Reporting

• Maintain quality records, procedures, inspection reports, maintenance records, and related documentation.
• Ensure all quality documents are current, controlled, and readily available.
• Prepare periodic quality performance reports and KPI summaries for management and the client.

Training

• Train project personnel and subcontractors on quality procedures, safety requirements, and quality standards.
• Promote awareness of quality objectives and best practices across the project.

Qualifications

• Bachelor’s degree in Quality Management, Engineering, or a related discipline.
• Professional quality certification (CQMP or equivalent) is preferred.
• Strong knowledge of ISO 9001, ISO 45001, and ISO 14001.
• Proficiency in Microsoft Office and quality management software.
• Working knowledge of CAFM systems is an advantage.

Experience

• Minimum 8 years of experience in Quality Management within Facilities Management, Construction, or Infrastructure projects.
• Experience in developing and implementing Quality Management Systems.
• Experience conducting internal and external audits.
• Experience managing corrective actions and continuous improvement initiatives.
• Airport or aviation facilities management experience is highly desirable.

Skills & Competencies

• Quality Management Systems (QMS)
• Internal & External Auditing
• Root Cause Analysis
• Corrective & Preventive Actions (CAPA)
• Quality Assurance & Quality Control
• ISO Standards Compliance
• Documentation Management
• Analytical and Problem-Solving Skills
• Communication and Stakeholder Management
• Planning and Organization
• Continuous Improvement Mindset

Working Conditions

The role is primarily based at KAIA Aerodrome and may require travel within the airport facilities. The position involves regular site inspections, office work, and close coordination with operational teams while maintaining compliance with all health, safety, and quality requirements