Overview
Quality Assurance Specialist Marketing Jobs in Sharjah, UAE at AL Marwan General Contracting Company
Who we are:
Al Marwan Group is a holding company established in 1978, with a strong diversified portfolio in Real Estate Development & Management, Hospitality, General Contracting, and Heavy Machinery trading of brand new and used equipment for the Construction, Mining, Oil, and Gas industries. We are currently looking for highly skilled and motivated
Quality Assurance
Specialists  to
join our team
.
Job Duties:
Regularly assess sales and tele sales calls to evaluate adherence to scripts, compliance with regulations, and overall effectiveness in customer interactions. Develop and implement quality assessment criteria and tools to evaluate team performance against established benchmarks. Provide constructive feedback to sales and tele sales representatives, offering actionable insights to improve their performance and
customer engagement
jointly with line managers. Prepare detailed reports on team performance metrics, highlighting areas for improvement and success stories to share with management.
Identify trends and areas for improvement within sales processes and customer interactions, recommending solutions to enhance overall quality and efficiency. Monitor customer feedback and satisfaction levels, ensuring that the sales and tele sales teams address customer needs effectively.
Qualifications:
Education:
Bachelor’s degree in Business, Marketing, or a related field is preferable.
Experience:
Proven 3 years experience in
quality assurance
or performance monitoring, preferably within sales or tele sales environments. Â Other Requirements: Â Excellent
analytical skills
and
attention to detail
.
Effective communication
and interpersonal skills, with the ability to provide constructive feedback. Proficiency in CRM systems and quality monitoring tools. Â #J-18808-Ljbffr
Title: Quality Assurance Specialist Marketing
Company: AL Marwan General Contracting Company
Location: Sharjah, UAE
Category: Sales (Customer Success Mgr./ CSM, Business Development)
