Overview
Quality Assurance Associate | UAE Jobs in Abu Dhabi, UAE at CAPITEX
Quality Assurance
Associate CAPITEX Abu Dhabi, United Arab Emirates
Apply now
 Posted 23 hours ago Contract Competitive
Job Title:
Quality Assurance
Associate Division: Â Operational Excellence
Location:
Abu Dhabi, UAE
Contract:
Monthly rolling (12 months minimum – immediate start)
Visa Requirement: Â Applicants must already hold a valid UAE visa
About the Role:
A leading fintech – financial platform in the MENA region is seeking a dedicated
Quality Assurance
Associate  to join its Operational Excellence team. This role is critical to ensuring the delivery of high-
quality customer service
within the company’s customer operations. The selected candidate will work closely with
cross-functional teams
to develop and apply audit criteria, design scorecards, and facilitate feedback loops that drive
continuous improvement
.
This is an excellent opportunity for a quality-driven professional to make a substantial impact on customer experience within a
fast-paced
and
innovative
environment.
Key Responsibilities:
Scorecard Design: Â Develop comprehensive audit forms tailored to both Front Office and Back Office operations. Ensure these forms capture all essential data points and compliance requirements. Audit Execution: Â Conduct audits to evaluate the quality of Customer Operations deliverables. Define and manage audit criteria and schedules to ensure consistent, high-quality performance.
Cross-Functional Collaboration:
Partner with multiple departments to understand their processes and ensure alignment with quality standards. Facilitate QA audits to identify and resolve quality issues. Calibration Sessions: Â Participate in regular calibration sessions with QA team members and stakeholders to standardize performance metrics, audit criteria, and quality evaluations.
Customer Interaction
Review: Â Analyze recorded customer interactions (calls, emails, chat transcripts) to assess elements such as tone, clarity, responsiveness, and issue resolution.
Feedback Loop Creation: Â Establish a continuous feedback system where insights from audits are utilized to improve customer service practices, enhance training, and boost
customer satisfaction
.
Required Qualifications:
Educational Background: Â Bachelor’s degree in Business Administration, Engineering, or a related field preferred. Quality management certifications (e.g., Six Sigma, Lean) are advantageous. Professional
Experience:
Proven background in
quality assurance
for customer experience, with knowledge of customer service quality criteria. Skills and Attributes:
Strong analytical and
problem-solving skills
Proficiency in quality management tools and methodologies Excellent
communication
and interpersonal skills Detail-oriented and adaptable A proactive attitude, with a focus on driving results   Additional
Skills:
Ability to quickly learn new concepts and adapt to changing environments Strong
critical thinking
and
active listening
skills
Benefits:
Be part of a leading platform that’s transforming the financial services industry in the MENA region
Flexible working hours
with a hybrid work policy Join a
diverse
, international team from over 40 nationalities
How to Apply:
If you’re passionate about
quality assurance
and customer experience, and ready to make a meaningful impact, we’d love to hear from you! Please send your CV!
Only candidates with a valid UAE visa will be considered for this position.#J-18808-Ljbffr
Title: Quality Assurance Associate | UAE
Company: CAPITEX
Location: Abu Dhabi, UAE
Category: Quality Assurance – QA/QC (Quality Control / Manager, QA Specialist / Manager, Quality Technician/ Inspector)
