Overview
Public Relation Officer (PRO) Jobs in Fujairah at SAAD EXCHANGE
Job Summary
Establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively
Job Type / Category
Inform relevant technicians of the client’s arrival with treatment details and timings
Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
Receive and greet visitors in an efficient, tactful and courteous manner
Maintain adequate cash in drawer.
Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
Have full knowledge of Front Desk SOPs
Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system
Check out clients after appointments and ensure that the actual treatment is recorded in the system.
Ensure accurate client details are maintained and updated on a regular basis.
Maintain the checklists and SOP’s of the reception area.
Provide a full reception service for staff and clients
Handle customer queries and appointments and ensure response/ reconfirmation is given within the decided timeframe.
Record customer complaints and inform the Branch Manager
Actively promote BBL services and retail.
Ensure the branch ambience is maintained.
Assist Branch Manager with assignments/ task of the staff.
Works well in groups, helps resolve conflicts, facilitates meetings, works well with other departments, is flexible and open-minded, focuses team on strategies and goals and motivate team.
Required Education, Skills and Qualifications
Passionate about customer service
Able to speak and write English
Good communication and people skills, including good listening skills
High school or equivalent
Must have at least 3 years experience as Front Office Receptionist.
Preferably with experience in a Salon or in 4-star and 5-star hotel.
Being able to speak in Arabic will be a plus point.
Job Type: Full-time
Pay: AED3,500.00 – AED4,000.00 per month
Experience:
Receptionist: 1 year (Preferred)
sales: 1 year (Preferred)
Title: Public Relation Officer (PRO)
Company: SAAD EXCHANGE
Location: Fujairah
