Overview
Programme Manager -Events Jobs in Abu Dhabi, UAE/Dubai at Parker Connect
Main Accountabilities
- Ensures the smooth logistical and administrative coordination of the programme for which he/she has responsibility and provides a service of irreproachable quality to customers/participants.
- Work in close liaison with the programme director and members of the faculty in order to obtain all the necessary information to organise the teaching and the administrative preparation of a programme.
- Seek the cooperation of different operational departments to ensure smooth delivery of the programme; he/she is responsible for the good performance of services carried out by these internal suppliers.
- Negotiate and manage all relationships with internal & external suppliers in order to meet deadlines and deliver a high‑quality customer experience in the customer journey.
- In the case of CSP, he/she is in direct contact with the companies to define with them the overall logistical organisation of the programme.
- Perform an important public‑relations role representing the programme to customers/participants through daily presence, assistance, and at social events (cocktails, dinners, outings, visits, etc).
- Perform an important role in listening to and gathering feedback from participants on the programme’s progress/content; he/she must demonstrate discernment in rapidly passing on the information to faculty and those responsible in the Executive Education Department.
- Anticipate possible organisational and logistical problems.
- Demonstrate a good sense of organisation, managing the current programme while preparing for subsequent one(s).
- Monitor and respect the assigned programme budgets; submit an accurate and complete billing report at the end of the programme to the Cost & Payment Manager (EDP). This ensures that clients receive invoiced costs in a timely fashion and guarantees prompt payment to external suppliers. The job holder is also responsible for tracking and monitoring the reception of bills and receipts.
Key
Challenges
- Providing a high level of customer service on a consistent basis.
- Being proactive when dealing with demands from clients and faculty, as well as last‑minute requests, while respecting all processes and procedures.
- Responsible and accountable to both clients and faculty for the complete process without having direct authority over any internal services or visibility of their priorities.
- Managing the preparation, running and follow‑up of several assigned programmes simultaneously which are structurally different.
- Working in a fast‑paced environment that requires extensive flexibility and frequent travel in the region.
To be successful in this role you will have
- Excellent verbal and written communication skills.
- Excellent command of computer tools such as MS Word and Excel.
- Good experience in interpersonal relations.
- The ability to multitask and prioritise the most urgent tasks.
Candidates should be able to apply for a Saudi visa or any other visa to GCC/Africa as they will need to travel to KSA/GCC/Africa.
Candidates must be open to travel over weekends and holidays.
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Title: Programme Manager -Events
Company: Parker Connect
Location: Abu Dhabi, UAE/Dubai
Category: