Overview
Program Manager Jobs in Riyadh, Riyadh, Saudi Arabia at Zakat, Tax and Customs Authority
Title: Program Manager
Company: Zakat, Tax and Customs Authority
Location: Riyadh, Riyadh, Saudi Arabia
Purpose of Job
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including managing multiple integration projects and ensuring risks are minimized for successful projectsâ delivery.
Job Responsibilities
Project Delivery
Develop ZATCA integration delivery management framework, guidelines, governance and tools in line with best practices and ZATCA overall strategy
Develop integration project execution strategy, objectives, timeline and budget in line with requirements
Participate in the sourcing of needed project service providers
Execute integration project delivery in coordination with internal/ external stakeholders in line with ZATCA project management framework, guidelines, and processes
Assess risks caused by project changes, and recommend appropriate corrective actions and solutions
Project Monitoring
Follow-up and track projects’ overall progress and deliverables’ status
Receive and review periodic reports from the PMO team detailing project performance and feedback
Develop reports highlighting projects’ progress, milestones, challenges, and lessons learned
Communicate results, lesson learned and needed improvement actions to top management and relevant stakeholders and follow-up proper implementation of the corrective actions
Organization and Operations
Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested
People Management
Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
Support junior staff or direct reports in order to execute their duties according to set policies and processes
Job Details
Communication and Contacs
Education
Bachelor’s degree in Business Administration, or equivalent is required
Experience
A minimum of 4 years of relevant experience
Competencies
PMO Management – Advanced
Collaboration and Communication – Developing
Professionalism – Proficient
Project Management – Advanced
Results Oriented – Proficient
Quality Management – Proficient
Customer Focus – Proficient
Enablement of Change and Innovation – Developing
Negotiation and Influence – Proficient
Vendor Management – Proficient
