Overview
Professional Services Engineer Jobs in Riyadh, Riyadh, Saudi Arabia at SEDCO
Title: Professional Services Engineer
Company: SEDCO
Location: Riyadh, Riyadh, Saudi Arabia
Role Description:
This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.
Responsibilities:
- Handle and respond to customer calls and queries.
- Helping customers solve technical issues.
- Make onsite Support for SEDCO’s Products HW/SW.
- Make remote Support for SEDCO’s Products HW/SW.
- Install & Configure for SEDCO’s Products HW/SW.
- Conduct Site Surveys.
- Conduct SEDCO’s Products Updates/Upgrades.
- Complete Documentation for SEDCO’s Products as required.
- Maintain Excellent Customers’ relationship.
- Conduct Presentations/Demos on SEDCO’s Products as required.
- Do internal Service Department Tasks.
- Conduct Training to Partners.
Qualifications
- Minimum Bachelor’s degree in Computer Engineering or Computer Science.
- Ability to relocate according to work needs.
- Excellent command of English & Arabic Spoken and Written.
- Documentation tools (MS word, MS Visio, MS project, …)
- Excellent customer service & communication skills.
- Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)
- Knowledge in Windows Operating System – Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)
- Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance …)
- Good knowledge in IT projects cycle.
- Knowledge in MS Power BI is a plus.
- Knowledge in HTML5. is a plus
- Knowledge in Web Services APIs.
- Knowledge in .NET Development is a plus.